---
title: What is the process for submitting a warranty claim?
description: Learn how to submit and resolve a warranty claim for Wonka Factory Co. equipment.
---

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1. [Wonka KB](https://www.rocbakery.com/kb?hsLang=en)
2. [Warranty](https://www.rocbakery.com/kb/warranty?hsLang=en)

January 21, 2026

# What is the process for submitting a warranty claim?

## Warranty claims are initiated by contacting Wonka Factory Co. support with the equipment serial number, description of the issue, and any relevant alarm or diagnostic information.

Support teams will perform an initial remote assessment. If the issue is determined to be warranty-related, replacement parts, repair guidance, or on-site service will be coordinated as appropriate.

Clear documentation helps resolve claims efficiently.

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